Job Summary:
At Yamaha Motor Philippines, we’re seeking a talented and enthusiastic Marketing Customer Relation Staff to join our dynamic team. In this full-time position, you will play a crucial role in managing customer relationships and supporting our marketing initiatives.
Job Responsibilities:
Customer Experience – YClub Operations
- Lead the strategic and operational management of Yamaha Club to ensure consistent execution of community programs, website content, and member engagement.
- Develop and implement community engagement initiatives to cultivate member loyalty, increase participation, and strengthen Yamaha’s presence.
- Facilitate the recruitment and accreditation of new members to uphold brand standards and foster values-aligned community presence nationwide.
- Monitor performance metrics and KPI’s of club activities, and use data-driven insights to optimize engagement strategies and support continuous improvement
- Manage the Yamaha Club website operation, ensuring timely updates, engaging content, and alignment with ongoing programs
- Build strong relationship among club leaders, members, and local partners
- Gather feedback to refine programs and enhance overall experience of YClub members.
Customer Experience – Product Promotion
- Manage partnerships and sponsorships for community-building projects
- Design and execute customer experience promotions of Yamaha motorcycle segments and premium models
- Collaborate with internal teams to ensure marketing and promotional efforts are align with the Yamaha’s overall brand strategy and customer experience goals.
- Perform other duties that may be assigned by immediate superior.
Qualifications:
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field
- Minimum of 1-2 years of experience in marketing, preferably in community engagement. Fresh graduates are also welcome to apply
- Strong understanding of marketing principles, community engagement, and content management
- Excellent communication and interpersonal skills, with the ability to engage members, partners, and cross‑functional teams.
- Proficient in MS Office tools (Excel, PowerPoint, Word); familiarity with customer engagement tools is an advantage.
- Has a valid driver’s license.
