Job Responsibilities:
- Ensure seamless digital customer experience, including enhancement, troubleshooting, and loyalty program management of My Yamaha App.
- Moderate live chats and emails, answer inquiries, and gather feedbacks to enhance customer engagement and service quality.
- Enhance dealer and user operations by tracking dealer activities, managing OR codes and material distribution, and resolving technical or account issues.
- Drive marketing efforts by planning campaigns, producing digital assets, and coordinating activations.
- Manage rewards and benefit programs based on the budget allocation, and redemption process.
- Maintain and renew brand collaborations, monitor voucher usage, and introduce benefit opportunities.
- Optimize multi-platform engagements to amplify campaign reach and support overall growth strategies.
- Performs other related duties that may be assigned by immediate superior.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
- At least 1 year of work-related experience, preferably in digital platform management. Fresh graduates are also welcome to apply.
- Basic understanding of marketing and campaign management principles
- Proficient in using apps, CRM systems, and digital customer service tools (live chat, email support, ticketing, etc.).
- Excellent communication and interpersonal skills, with the ability to engage members, partners, and cross functional teams.
- Has a valid driver’s license.
- Must be willing to report on-site at Greenfield District, Mandaluyong City.
