KEY RESPONSIBILITIES:
- Responsible for processing customer and dealer orders, coordinating deliveries, monitoring inventory-related transactions, and ensuring excellent customer service
- Process dealer and customer orders accurately and within established lead times.
- Review, confirm, cancel, or manage back orders and communicate updates accordingly.
- Coordinate order processing and dispatch activities with warehouse personnel.
- Process warranty, internal, and delivery claim orders.
- Prepare and verify shipping and dispatch documentation to ensure completeness and accuracy.
- Monitor shipment status from dispatch to delivery and coordinate with domestic forwarders to ensure timely receipt by dealers and customers.
- Prepare and process frame and crankcase stamping documentation and facilitate shipment upon completion.
- Distribute parts catalogs, parts news, promotional materials, price revisions, and customer advisories to dealers and customers.
- Coordinate closely with Sales Teams, 3S Shops, Parts Dealers, suppliers, and other stakeholders regarding order and delivery concerns.
- Respond promptly and professionally to dealer and customer inquiries, ensuring excellent customer service.
- Generate and analyze sales, pricing, and customer-related reports.
- Assist in customer claims processing by consolidating requirements and preparing necessary documentation.
- Prepare and submit regular sales, order fulfillment, delivery, and performance reports.
- Support the Sales Team through accurate data gathering, reporting, and analysis.
- Perform other duties that may be assigned by management.
JOB QUALIFICATIONS:
- Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, or a related field.
- At least 1-2 years of experience in inventory management, order processing, logistics, customer service, or supply chain operations is an advantage.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and coordination skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Customer-oriented with strong attention to detail and accuracy.
- Experience with ERP or inventory management systems is an advantage.
- Willing to be assigned in LIMA Malvar Batangas office
