KEY RESPONSIBILITIES:
- Provides technical assistance for PC/laptop setup and configuration, as well as perform troubleshooting and repair as needed.
- Perform installation and configuration of standard applications, systems, network settings, printers, scanners and other essential devices.
- Follows the IT and company standards when performing the activity, ensuring alignment with established controls.
- Conducts thorough assessment of returned PC/laptop units to determine whether repair or replacement is required.
- Supports Genba activities to ensure the proper operation of critical systems and applications.
- Regularly reviews and updates assigned tasks in the ticketing system in a timely manner to maintain accuracy and efficiency.
- Isolates and resolves issues or concerns to systems, desktops, computers or peripherals.
- Participates in the team’s preventive maintenance and repair activities, along with other tasks primarily focused on achieving the team’s objectives.
- Supports 7S activities in the work area.
- Submits weekly and monthly reports to the superior. If there are issues or concerns that need immediate attention, report it immediately.
- Conducts echo trainings and facilitates information sharing with the members following participation in trainings, events or other relevant activities.
JOB QUALIFICATIONS:
- Graduate of Information Technology/ Computer Science/ Computer Engineering
- At least 1-2 years of technical / customer support experience.
- Knowledgeable in Cybersecurity / fundamental understanding of IT Standards
- Background in troubleshooting, problem-solving, basic network configuration / operating systems / software and hardware maintenance -installing, configuring and repairing systems.
- Experience in managing / tracking IT inventory; familiar with ticketing systems and proper issue documentation.
- Capable of working independently with minimal supervision while efficiently monitoring and updating tasks in a timely manner.
